"Building it Right, Building it Once" is a philosophy adopted by all SBL employees. SBL‘s quality management program has been formulated to ensure a commitment to quality is apparent to all employees, clients, design partners, and trade contractors. This commitment improves quality performance and ensures client and design team satisfaction.
Successful quality projects demonstrate a culture that embraces clear communication, effective problem solving, and a strong client/builder relationship. Quality leadership offers value to both the organization and its customers by ensuring that each partyâ€™s expectations are met to the fullest extent possible.
In 2009, the SBL family launched an initiative to promote quality management and productivity improvement throughout the entire scope of the organization‘s operations. In this way, SBL was able to formalize the practices and procedures that had long been part of the SBL way.
SBL‘s quest for total quality management and continuous improvement is sustained by the principles and practices of the program. Communication, planning, and striving for excellence are fundamental at SBL, just as they are integral elements of continuous improvement
The quality process remains as relevant today as on the day it was introduced. It focuses on real issues, and involves the people that deal with those issues every day to resolve them.
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